etech for Dummies
etech for Dummies
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Should have expertise in enterprise policies and methods as outlined in the employee handbook; Multi-line telephone procedure and how to appropriately route calls and/or just take messages; essential Laptop or computer abilities which include keyboarding; Personal computer courses such as Excel, Word, and Outlook; unexpected emergency and authorized strategies.
Be open and attentive to reliable coaching, consider an Energetic part in functionality organizing and goal environment.
Assists in supervision and coaching of recent or present brokers over the revenue flooring as desired, and in case there won't be any instruction classes, acts as an Assistant Team chief on a campaign assigned as necessary.
not just will we evaluate the capabilities and geographic coverage of the businesses we husband or wife with, we make certain they align with our values, enthusiasm, and commitment to our shoppers, our workers, and our companions.
the chance to multi-task answering numerous chats/phone calls and navigating easily in between the two mediums.
About us Etech provides following-generation BPO alternatives. a worldwide minority-owned company, Etech has established and trademarked how to turn your data into strategic insights. Leveraging the strength of artificial as well as human intelligence Etech enhances schooling and coaching to deal with essential behaviors making enhanced client ordeals and shareholder worth. Etech released in 2003 with only 400 personnel and just one Call Centre in Nacogdoches, Texas.
acquire accountability and initiative to create core capabilities and competencies by staying associated with every side of particular growth.
must have managed conventional & agile teams, and versatile to adapt and click here innovate with procedures to handle service & digital engineering projects.
being a member with the disaster administration staff, the receptionist maintains a complete copy of the Safety Manual and is particularly the first issue of Call for procedure questions. will have to stay existing on all security treatments.
dilemma Investigation and difficulty-solving: usually takes time to correctly determine the problem and demonstrates patience. seems further than the obvious and doesn’t prevent at the initial solution. Asks others for input.
Be open up and conscious of reliable coaching, just take an Lively position in overall performance organizing and goal setting.
Identifies and escalates priority troubles by inquiring probing queries and utilizing the expertise base application
An Assistant coach will have to be capable of consider demand and successfully pilot a category, but need to be able to confess issues and get the job done nicely with different men and women and personalities.
Coordinates with Director of functions to interface with client and tackle account management challenges.
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